Help centre
How can we help?
For the fastest investigation, include your order code, the phone number used for the booking and a short description. Never send a password, payment PIN or one-time password.
Best for a current booking, location clarification or sending incident photos.
Message 055 772 7769Call
Use for time-sensitive pickup or delivery coordination.
Call 055 772 7769Useful for account, complaint, business and privacy requests that need a written record.
Email supportOpen the app
Check the latest network-confirmed order status, customer actions and contact details.
Go to Errands MasterBefore contacting support
- Confirm that your device is online and refresh the order once.
- Copy the order code shown in the customer or rider dashboard.
- State whether the issue concerns booking, pickup, tracking, delivery, cancellation, payment status, an account, safety or privacy.
- For loss or damage, preserve the item and packaging and attach clear photos if safe to do so.
Frequently asked questions
How do I find my delivery?
Sign in using the same customer account used for the booking and open its tracking area. The order code is the safest reference when speaking to support. Map and status information can be delayed by rider connectivity.
Can I cancel an order?
Use the cancellation action in the customer dashboard while it is available. If a rider has already been assigned or collected the parcel, the request may need dispatcher review. Contact support with the order code if the action is unavailable.
Does “Pending” mean I have paid?
No. A pending payment status is not a receipt or proof that money was collected. Use only a payment method explicitly confirmed for your booking, and never disclose your MoMo PIN, card PIN or one-time password.
When should I share the delivery PIN?
Only the authorised recipient should reveal a delivery PIN, and only at handover through the approved verification screen. Do not send it to a rider in advance or include it in public delivery instructions.
Will an offline action be saved later?
Do not assume so. The public app shell may open offline, but live bookings, authentication, tracking and status changes need a connection and an on-screen confirmation from the server.
How do I report a privacy or account-security concern?
Email support with “Privacy request” or “Account security” in the subject. Include enough information to locate the account but never send a password or payment secret. See the privacy notice for available rights and regulator information.